YOU COULD GET USED TO THIS

From the every day to the major milestones, Citizens Bank wants to help you do the things that matter most. That’s why we’ve partnered with Live Nation New England and Crossroads Presents to support some of Boston’s most iconic music venues: The Citizens Bank Opera House, the Orpheum Theatre, Paradise Rock Club, and Brighton Music Hall – all presented by Citizens Bank.

The best part? Citizens customers get exclusive perks like presale tickets and skip-the-line privileges. We strive to make our customers feel like VIPs every day. So we’re thrilled to be able to show how much we value you in a new and exciting way.

  SKIP THE LINE

Now you can skip the line, not the first act. Simply show your Citizens Bank debit or credit card at the special entrances marked “Citizens Bank Live” at four of Boston’s most iconic entertainment venues including:

You’ve got credentials. With a Citizens Bank debit or credit card, you can buy tickets to great live shows and performances through Ticketmaster before they go on sale to the general public. All Citizens Bank Live presale ticket opportunities will be listed on citizensbanklive.com and will begin at 10:00 am ET on Wednesdays and end at 10:00 pm ET on Thursdays. Your passcode to access the presale purchase page on ticketmaster.com is the first six digits of your Citizens Bank debit card or credit card.

See all presale ticket opportunities

Not a Citizens customer yet? Join the party.

Apply for a credit card Open a checking account

FREQUENTLY ASKED QUESTIONS

What is Citizens Bank Live™?

Citizens Bank Live is a new music and entertainment program in partnership with Live Nation New England and Crossroads Presents that provides exclusive ticket and hospitality perks for Citizens Bank customers to the hottest live music concerts and theatrical performances in New England.

Citizens Bank Live also includes a sponsorship of some of Boston’s most iconic music and entertainment venues including Brighton Music Hall presented by Citizens Bank, Paradise Rock Club presented by Citizens Bank, Orpheum Theatre presented by Citizens Bank, and the newly renamed Citizens Bank Opera House (formerly Boston Opera House).

What benefits are available to Citizens Bank customers?

Citizens Bank customers who have a Citizens Bank debit or credit card can gain access to purchase presale tickets for many of the most anticipated live concerts and shows across Boston and New England. For a complete list of presale shows available to Citizens Bank card holders, please click here.

In addition to presale ticket opportunities, Citizens Bank customers are able to skip the entrance line at our four sponsored venues. These venues are:

  • Brighton Music Hall presented by Citizens Bank
  • Paradise Rock Club presented by Citizens Bank
  • Orpheum Theatre presented by Citizens Bank
  • Citizens Bank Opera House (formerly Boston Opera House)

To take advantage of the Skip the Line benefits, look for the Citizens Bank signs outside of each venue and simply show your debit or credit card to the event staff for easy access into the venue. Skip the Line benefits are valid at participating events for eligible ticket holders only and are subject to venue capacity and restrictions.

What are the presale ticket benefits?

A Citizens Bank Live ticket presale provides an exclusive window of time for Citizens Bank debit card or credit card holders to purchase tickets via Ticketmaster.com to select live performances 2-3 days prior the general public. For most Citizens Bank Live presale opportunities, the presale window will begin on Wednesdays at 10:00 am ET and end on Thursdays at 10:00 pm ET. The general public’s on-sale date for most tickets via Ticketmaster is Fridays at 10:00 am ET. Presale periods can vary, so please check the website for details.

What is the passcode to access the Citizens Bank Live presale ticket opportunities on ticketmaster.com?

To gain access to the Citizens Bank Live presale ticket web page during the presale window, your passcode will be the first six digits of your Citizens Bank debit or credit card unless otherwise stated. All cardholders are not guaranteed a ticket during the presale, but they are given the opportunity ahead of other fans that do not have a code.

Check out a complete list of presale shows in the Greater Boston and New England areas available to Citizens Bank card holders.

Do I need to be a Citizens Bank customer to purchase presale tickets?

Yes. In order to take advantage of the presale ticket benefit as part of Citizens Bank Live, you need to have either a Citizens Bank debit or credit card.

Learn more about a Citizens Bank credit card
Learn more about a Citizens Bank debit card

I am a Citizens Bank customer, but I do not have a Citizens Bank debit or credit card. Can I still take advantage of Citizens Bank Live’s benefits?

Unfortunately at this time, Citizens Bank Live benefits are only available to Citizens Bank customers who have a Citizens Bank debit or credit card. We may offer these benefits to other customers of the bank in the future.

Do I need to sign-up or formally enroll for Citizens Bank Live?

No. You do not need to sign up or enroll in this program. To take advantage of Citizens Bank Live’s benefits, all you need is a Citizens Bank debit or credit card.

Is there a fee to take advantage of Citizens Bank Live’s benefits?

No. There are no costs or fees involved in the Citizens Bank Live program. Citizens Bank Live is a benefit available to all Citizens Bank debit and credit card customers. Please note that if you purchase tickets to any event via Ticketmaster, there may be a fee associated with your ticket purchase.

How can I stay on top of upcoming events?

Visit citizesbanklive.com every week for new presale ticket opportunities.

Will Citizens Bank Live be available in other areas outside of Boston & New England?

The current Citizens Bank Live program and its benefits are currently only available in the Greater Boston and New England areas. We may expand the Citizens Bank Live program to other cities in the future.

Is there a limit to the number of presale concert tickets one can purchase as part of Citizens Bank Live?

Ticket limits per show vary by event and venue. Please read the details within the specific event pages on ticketmaster.com.

I have questions about my Citizens Bank debit or credit card. Who can I ask?

Please call Citizens Bank Customer Service at 1-800-922-9999.

My passcode is not working for a presale ticket opportunity? What shall I do?

Please confirm that the presale has started since a presale code will only work once the presale has officially begun. Most Citizens Bank Live presales will begin on Wednesdays at 10:00 am ET and end on Thursdays at 10:00 pm ET.

You should also confirm that you are using the correct passcode, which is the first six digits of your Citizens Bank debit or credit card.

Please be aware that tickets may sell out during the presale ticket window. If the event is sold out, you will see the message “No Tickets Currently Available.” For highly popular presales opportunities, we suggest you keep refreshing the page as tickets may be released back into the system for sale.